Returns

Nelson Merchant Surplus Ltd offer a seven day sale or return option, subject to the purchaser returning the purchase at their expense, and in the same unused condition as was supplied within seven days.

This sale or return policy does not apply to goods procured on your instructions. That is, if you ask us to order you an item from one of our suppliers, it cannot be returned for a refund or credit unless the product is proved to be faulty. Electronic items if the sealed packaging is opened and or the item used, will not be accepted for a credit or refund regardless.

All Goods being returned must be in the same condition as when they were received by you. Damaged or missing packaging will incur a 15% surcharge of the cost to re package the goods, Once the goods are received a refund will be issued. All parts are sold with images and product information so you can make an informed decision to buy - please take extra care to ensure that when you purchase the item it is what you want.

Nelson Merchant Surplus Ltd has the right to change its sale and/or return policy at any time without notice.

In the unlikely event the goods are damaged when you receive them, then please notify us immediately by emailing us. For any other issues, please do not hesitate to contact us via our e-mail.